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Running into issues? Here are solutions to common problems.

Upload issues

My upload is failing or stuck

• Check that your file is in .glb format (not .gltf, .obj, .fbx, or other formats)
• Check your internet connection and try again
• If the file is very large, it may take longer to upload. Be patient.
• Try a different browser if the issue persists
• Contact support if the problem continues

My 3D model looks wrong after uploading

• Make sure the model is correctly exported from your 3D software
• Check that materials and textures are embedded in the GLB file (not referenced externally)
• Verify the model looks correct in a GLB viewer (like the Khronos glTF Viewer) before uploading to Nova

Scene generation issues

The scene doesn't match my prompt

• Make sure you're describing the scene, not the product
• Be more specific about lighting and camera angle
• Simplify your prompt — remove conflicting or redundant instructions