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Running into issues? Here are solutions to common problems.
Upload issues
My upload is failing or stuck
- Check that your file is in .glb format (not .gltf, .obj, .fbx, or other formats)
- Check your internet connection and try again
- If the file is very large, it may take longer to upload. Be patient.
- Try a different browser if the issue persists
- Contact support if the problem continues
My 3D model looks wrong after uploading
- Make sure the model is correctly exported from your 3D software
- Check that materials and textures are embedded in the GLB file (not referenced externally)
- Verify the model looks correct in a GLB viewer (like the Khronos glTF Viewer) before uploading to Nova
Scene generation issues
The scene doesn't match my prompt
- Make sure you're describing the scene, not the product
- Be more specific about lighting and camera angle
- Simplify your prompt โ remove conflicting or redundant instructions